Welcome to Wah Shop (petsalontoolsshop.com), your trusted source for professional pet grooming supplies. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our site, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Website Access

Our website is designed for professional pet groomers seeking high-quality grooming tools and supplies. You agree to use the site only for lawful purposes related to pet grooming professional needs.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of Wah Shop and protected by intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our professional grooming products (including Anti-Fatigue Mats, Grooming Apparel, Aprons, Bands, Instructional Books & DVDs, Bottles & Pumps, Bow Ties, Cages, Chalk & Powder, Cleaning supplies, Clippers, Coat Care products, Collars, Colognes, Combs, Conditioners, De-Shedders, Dematters, Dryers, and Equipment). However, slight variations in color or appearance may occur.

2.2 Professional Use

Our products are designed for professional grooming use. Customers are responsible for proper use according to manufacturer guidelines and local regulations.

3. Ordering and Payment

3.1 Order Process

Orders placed on our website represent an offer to purchase which we may accept or decline at our discretion. You will receive an order confirmation email upon successful order placement.

3.2 Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal. Payment is processed at time of order. You represent that you have the legal right to use your chosen payment method.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or errors. If an error is discovered after order placement, we will contact you before processing.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once your order ships.

4.2 Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

4.3 Delivery Areas

We ship worldwide except certain Asian countries and remote areas. Customers are responsible for any customs duties or import taxes.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unused items in original condition with tags and packaging. Non-returnable items include:

  • Opened bottles of Colognes or Conditioners
  • Used Chalk & Powder products
  • Personal care items (Combs, De-Shedders)
  • Opened Cleaning supplies

5.2 Return Process

To initiate a return:

  1. Email [email protected] with your order number and reason
  2. Wait for return authorization (2 business days)
  3. Ship items to: Wah Shop Returns, 736 Sicard Street Southeast, Washington, US 20003

5.3 Refunds

Refunds are processed within 7-10 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate, complete information when ordering, including shipping address and payment details.

6.2 Product Use

Customers are responsible for proper use of grooming products according to manufacturer instructions and applicable laws.

6.3 Return Shipping

Customers bear return shipping costs unless the return results from our error. We recommend using trackable shipping methods.

7. Limitation of Liability

Wah Shop shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access. Our total liability for any claim related to our products or services is limited to the purchase price paid.

8. Privacy and Data Protection

We collect and use personal information in accordance with our Privacy Policy, which explains how we protect your data and comply with applicable regulations.

9. Changes to Terms

We may update these Terms periodically. Continued use of our website after changes constitutes acceptance of the modified terms.

10. Contact Information

For questions about these Terms or our products:

Email: [email protected]
Address: 736 Sicard Street Southeast, Washington, US 20003