At Wah Shop, we’re committed to providing professional pet groomers worldwide with high-quality supplies and exceptional service. Below you’ll find all the details about our shipping and returns processes.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping (DHL or FedEx)
– Cost: $12.95
– Delivery Time: 10-15 business days after shipment
Free Shipping (EMS)
– Available for orders over $50
– Delivery Time: 15-25 business days after shipment
Note: Delivery times may vary depending on your location and customs processing. We ship worldwide, excluding certain Asian and remote areas.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal
Returns & Exchanges Policy
We stand behind the quality of our professional pet grooming supplies. If you’re not completely satisfied with your purchase, we offer a straightforward returns process.
Eligibility Requirements
- Item must be in original condition (unused, unwashed, with tags attached)
- Original packaging must be intact
- Return request must be made within 15 days of receiving your order
- Proof of purchase is required
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened bottles of Colognes or Conditioners
- Used Chalk & Powder products
- Personal care items like Combs and De-Shedders
- Opened Cleaning supplies
Returns Process
- Submit a Return Request: Email our customer service team at [email protected] with your order number and reason for return.
- Receive Authorization: We’ll respond within 2 business days with return instructions and an RMA number.
- Package Your Items: Securely pack the items in their original packaging with the RMA number clearly marked.
- Ship Your Return: Send the package to our Washington facility using a trackable shipping method.
Return Address
Wah Shop Returns
736 Sicard Street Southeast
Washington, US 20003
Exchanges Process
For exchanges (size, color, or product):
- Follow the same process as returns
- Clearly indicate in your email the replacement item you’d prefer
- We’ll ship the new item once we receive your return
- Price differences will be charged/refunded as needed
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Information
Once your return is received and inspected (typically within 5 business days):
- Timing: Refunds will be processed to your original payment method within 7-10 business days
- Method: Refunds will be issued via the original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
Return Request Email Template
Subject: Return Request – Order #[Your Order Number]
Dear Wah Shop Customer Service,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Product(s) to return: [Product Name(s) and Quantity]
Reason for return: [Please specify]
For exchanges, I would like: [Replacement Product Details]
Please provide return instructions and RMA number at your earliest convenience.
Thank you,
[Your Full Name]
[Your Contact Information]
For any questions about our shipping or returns policy, please contact us at [email protected]. Our professional grooming specialists are happy to assist you.