Welcome to Wah Shop’s FAQ section! We specialize in providing professional pet grooming supplies to groomers, pet professionals, and dedicated pet parents worldwide. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

Product Questions

What types of pet grooming products do you offer?

We carry a comprehensive range of professional grooming supplies including:

  • Equipment: Dryers, cages, anti-fatigue mats
  • Tools: Clippers, combs, de-shedders, dematters
  • Care Products: Coat care, conditioners, colognes
  • Accessories: Apparel, aprons, bow ties, collars
  • Maintenance: Cleaning supplies, chalk & powder
Are your products suitable for professional groomers?

Absolutely! Our products are specifically selected to meet the demands of professional grooming salons and pet care businesses. Many groomers trust our equipment like dryers, cages, and clippers for daily salon use.

Do you offer products for home groomers?

Yes! While we cater to professionals, many of our products like combs, conditioners, and apparel are perfect for pet parents who groom at home.

Shipping & Delivery

What shipping options do you offer?

We provide two shipping methods:

  1. Standard Shipping ($12.95 flat rate): Via DHL/FedEx, arrives 10-15 days after dispatch – ideal for urgent professional needs
  2. Free Economy Shipping (orders over $50): Via EMS, arrives 15-25 days after dispatch – perfect for routine supply orders
How long does order processing take?

All orders are processed within 1-2 business days. Orders placed before 12PM EST receive same-day processing.

Do you ship worldwide?

We ship globally except some Asian and remote areas to ensure delivery quality. All international shipments include customs-friendly documentation.

How can I track my order?

You’ll receive real-time email updates at every shipping milestone with tracking information. You can also contact us at [email protected] for tracking assistance.

Payments & Accounts

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure checkout.

Is my payment information secure?

Yes, we use industry-standard encryption to protect all payment transactions. We never store your full payment details on our servers.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.

Returns & Exchanges

What is your return policy?

We offer hassle-free returns within 15 days of receipt for a full refund. The item must be in its original condition.

How do I initiate a return?

Email us at [email protected] with your order number and reason for return. We’ll provide return instructions.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Customer Support

How can I contact customer service?

Our support team is available via email at [email protected]. We typically respond within 24 hours.

What are your business hours?

Our Washington-based team operates Monday-Friday, 9AM-5PM EST.

Didn’t find your answer here? Contact our friendly support team at [email protected] for personalized assistance with your pet grooming supply needs!